Help

Recommended structure for your Help page (FAQ / Help Center)

1. Orders

• How do I track my order?

  → A tracking link is automatically sent by email (and SMS if you have added your number).

• Can I change or cancel my order?

  → Orders are processed quickly. Contact us as soon as possible if you would like to make a change.

2. Delivery

• What are the delivery times?

  → United Kingdom: 1 to 2 working days.

  → Europe & International: 1 to 3 working days via DHL Express.

  → Africa: 15 to 10 working days via DHL Express.

• How much does delivery cost?

  → See the Delivery page.

3. Returns & Refunds

• Can I return an item?

  → Yes, within 30 days of receipt, if the product is intact.

• How to make a return?

  → Contact our customer service with your order number.

• When will I receive my refund?

  → Within 5 to 10 days after validation of the return.

4. Products

• How are your clothes cut?

  → Our cuts are fitted. Consult the size guide available on each product page.

• Are your items limited edition?

  → Yes, some parts will not be restocked.

5. Customer account

• Do I need to create an account to order?

  → This is not mandatory, but recommended to track your orders more easily.

• I lost my password, what should I do?

  → Click on “Forgot password” when logging in.

6. Contact

• How to contact you?

  → By email: contact@bakusoraya.com

  → Monday to Friday – 9am to 5pm (BST)