Return and Refund Policy

Right of withdrawal

You have 14 days from receipt of your order to request a refund.

Please check your order details carefully before finalizing your purchase.

For any requests, our customer service can be reached at the following address:

📧 contact@bakusoraya.com

We respond within 24 business hours.

You can also contact us via:

Customer service opening hours

Monday to Friday: 9 a.m. – 5:30 p.m. (Paris time)

Shoes must be returned in their original box, with full packaging.

⚠️ The soles must not show any signs of wear .

Any item returned damaged or worn cannot be refunded or returned to the customer .

Example :

Essential Packs – 30% discount automatically applied when you purchase 3 or more items from the “Essentials” range.

(Current offers can be viewed directly on our website.)

Items purchased during sales or exclusive events are eligible for a refund or credit , unless otherwise stated on the product page.

Our payments are managed through Shopify Payments and PayPal , world leaders in online payment solutions.

We also offer Klarna and Clearpay , “Buy now, pay later” solutions.

⚠️ The “Pay in 3 installments” or “Pay within 30 days” options via Klarna are unregulated credits.

Borrowing more than you can repay or paying late can harm your financial situation and your access to credit.

Open to UK residents aged 18 and over. Late fees may apply. Terms and conditions available on provider websites.

Opening hours: Monday to Friday – 9 a.m. to 5 p.m. (Paris time)